Help Desk Systems (Customer Relations / Support Ticket)
a Help Desk System typically allows for Customers / Clients to log support calls and could feature Support Tickets, Email Support Piping, Live Help, Support Call Tracking etc. Most Help Desk Systems allow for the creation of Departments, Operators and Administrators. Support Calls could be allocated / transfered to other departments or operators.
Normally support ticket systems would include detailed statistics. These systems can drastically increase your company's credibility and streamline your support department.
(Our rating of applications neither supports nor rejects it. It's based on how we experienced the application from our viewpoint and skill. Varying applications appeals to varying tastes. We suggest that you investigate each application yourself to verify if it meets your requirements)