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Help Desk Systems (Customer Relations / Support Ticket)
a Help Desk System typically allows for Customers / Clients to log support calls and could feature Support Tickets, Email Support Piping, Live Help, Support Call Tracking etc. Most Help Desk Systems allow for the creation of Departments, Operators and Administrators. Support Calls could be allocated / transfered to other departments or operators.
Normally support ticket systems would include detailed statistics. These systems can drastically increase your company's credibility and streamline your support department.
(Our rating of applications neither supports nor rejects it. It's based on how we experienced the application from our viewpoint and skill. Varying applications appeals to varying tastes. We suggest that you investigate each application yourself to verify if it meets your requirements)
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A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid autoresponder loops, limit maximun tickets user can have opened, accept attachments and limit size, pager alerts for admin. 
A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message. 
Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor's information, track visitor's footprint, autosave chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics. 
